Part-Time Client Specialist

Part-Time Client Specialist Job Description

The Sauna Haus is always looking for amazing team members!  If working in a friendly, fun and relaxing environment makes you excited, read through the description and qualifications below.  If we are describing you, we’d love to hear from you!

At The Sauna Haus, we encourage our employees to grow as individuals and continue with our mission statement of empowering clients to live their best life.

ABOUT US

Our Mission Statement:
The Sauna Haus provides natural wellness modalities in a clean, relaxing, spa-like environment to empower clients to live an optimal, healthy lifestyle while delivering exceptional service and education.

Our Vision Statement:
To empower people to be whole in mind, body and spirit.

Our Core Values:
We are Positive – we are optimistic & uplifting to those around us
We are Gracious – we are kind, warm and courteous
We are Passionate – we believe in what we do & why we do it
We are Mindful – we are intentional, willful and respectful
We are Authentic – we are open, honest & truthful

Join our amazing team, make new friends and develop your career all while having a lot of fun!

We are looking to hire for the following shifts:

• Daytime 20 hours/week
• Evenings/Weekends 8 – 12 hours/week

Join our amazing team, make new friends and have a lot of fun!

We offer 25% off merchandise, 4 salt or infrared sauna sessions per month and working with some of the most awesome people you’ll ever meet!

Who We Want:

Our team members are awesome. They enjoy meeting new people, work well within a fast-paced environment and have a passion for natural wellness! Below are some qualities we’d love to see:

1. You’re able to create an experience that makes clients say “I love The Sauna Haus”.
2. You enjoy engaging in conversation with clients and providing a personalized experience.
3. You’re able to maintain a positive and respectful attitude with clients and fellow team members.
4. You contribute to a positive work environment.
5. You are courteous and professional.
6. You strive to work within a fast-paced company.
7. You have a desire and willingness to learn and you are eager to share your knowledge with others.
8. You maintain a neat, clean workspace and pay attention to the details.
9. Your time management skills are on point and being on time is very important to you.
10. You’re able to work a flexible schedule to meet the needs of the business, including holidays.
11. You’re a problem solver with a focus on continuous improvement, who is always learning, open to feedback and will take action as required.
12. You work well independently and as a team player.

Workplace Responsibilities:

• Create an authentic welcoming and departure experience
• Maintain excellent client service and create a unique relaxation experience
• Create a connection with clients by engaging in friendly & genuine conversation
• Get to know clients by name
• Work efficiently to minimize client wait time while maintaining client service and accuracy
• Make clients aware of current and upcoming promotions, store activities, and events
• Uphold our high standard of cleanliness
• Pay attention to detail while multi-tasking
• Willingness to educate clients
• Knowledge of all service and products offered
• Maintain consistency of processes and procedures
• Maintain laundry

Team Responsibilities:

• Working extra hours during holidays, expos and special events
• Using Mindbody to schedule appointments and for point of sale purchases
• Using Slack (our communication platform) to quickly and easily communicate with other team members
• Taking part in team building activities